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General Product Questions

What types of custom products do you offer?

We specialize in custom lapel pins and coins, but we also create custom patches, medals and medallions, keychains, city keys, ornaments, buttons, poker chips, cuff links, bottle openers, charms/pendants, tie bars, lanyards, magnets, belt buckles and more! If you have a unique idea, we’re happy to make it happen.

There are many factors that influence our prices, such as: the complexity of your design, the size of your product, the quantity of items in your order, and the materials used. The main cost in the manufacturing process is building the initial die for your product—there is a one-time die charge of $85, which is waived for your future re-orders. The more pins you order, the lower your cost per item will be.

We use a variety of high-quality materials including iron, zinc alloy, brass, soft and hard enamel, PVC, leather, and embroidery—chosen based on durability and design needs.

Design & Customization

Do you help with designing custom artwork or logos?
Yes! Our in-house design team can help bring your ideas to life or modify existing artwork to fit your product perfectly. The creative design stage of lapel pin making is our favorite, and we would be happy to guide you and your project forward! Describe your idea to us over the phone or email. We will ask you guiding questions to help determine exactly what you want in a way that makes the process feel easy and smooth!

Absolutely, that’s what we do best! Call us at 1-800-553-9490 from 7:30am-3:30pm PST Monday-Friday. Someone from our team would be happy to answer all your questions and walk you through the process of making your beautiful custom product. Many of our customers don’t know what they want initially, but all are exceedingly satisfied with the end product!

We accept most common formats including PNG, JPEG, SVG, PSD, ESP and even AI. Vector files are ideal for precision and quality. We will even napkin art rough drafts, and our design team can take it from there!

Of course! All aspects of your item—size, shape, finish, color, and plating—are fully customizable. We are happy to offer guidance based on our expertise to ensure your product perfectly fits your vision and needs.

We proudly offer our customers unlimited revisions on all art proofs, free of charge. We are committed to customer service and that means getting your design just right.

Ordering Process

How do I place an order for custom products?

You can start by either filling out an online quote request form here [include hyperlink], emailing us at info@pincenter.com, or by calling us at 1-800-553-9490. We’ll walk you through the design process, collect information about your product, send a digital proof and quote, and finalize production after your approval. It’s that simple!

Our minimum order quantity is 100 for custom lapel pins, keychains, medals & ribbons, buttons, ornaments, poker chips, cuff links, tie bars/tie tacks, charms & pendants, bottle openers, lanyards, and magnets. The minimum order size is 50 for custom coins, patches, city keys, and belt buckles. Contact us for additional questions about your order size.

Definitely. Just share your product details and we will provide a free, no-obligation quote.

Shipping & Delivery

What is the typical production and shipping time?

We pride ourselves on the efficiency and quality that makes up our design team. Once artwork is approved, production and shipping usually take 3-4 weeks until you have your product in hand.

Yes, rush orders are available depending on production capacity, however, there may be associated product limitations. Let us know your deadline and we’ll do our best to meet it.

Yes, we’ve worked with clients all over the globe! International shipping rates and delivery times vary by country.

Quality and Guarantees

How can I ensure the quality of my product(s)?

We have our process down to a science. A high-quality digital proof is provided with every order, and will allow you to check spelling, verify color, adjust size, and make any additional changes or corrections prior to starting production. All of our products are inspected throughout each phase of production by our expert team to guarantee your complete satisfaction.

We pride ourselves on

1) providing consistently excellent customer service, and
2) being experts in all current lapel pin design processes on the market.

We always put our customers first and help them make informed decisions on their custom products to perfectly meet their unique needs. We have made hundreds of thousands of lapel pins, coins and more since 1984 for companies and organizations both big and small. Our goal is always the same: an extremely satisfied customer! We guarantee the quality of our products and your satisfaction. If you are not 100% satisfied, we will work with you to make it right.